Spas and Swim Spas FAQ Australia

What is the difference between a spa pool and a swim spa?

A spa pool is primarily designed for seated relaxation, massage and entertaining. A swim spa is longer and adds a generated current for stationary swimming, aquatic exercise and recreation. Some swim spas also include spa-style seating or separate zones.

Do I need a concrete base?

Your spa or swim spa needs a level, stable, load-bearing base suitable for the exact product and filled operating weight. Foundation requirements vary by model and site. Use the current product specification and obtain appropriate professional advice before construction.

Does my spa need to be hardwired?

Electrical requirements vary by model and variant. Some current spa pools publish 15A Plug & Play configurations, while others and many swim spas require hardwiring. Follow the exact current product specification and use an appropriately licensed electrician where required.

How should I plan delivery access?

Measure the full route from the unloading point to the final position, including gates, side passages, corners, rooflines, trees and overhead restrictions. Larger products may require specialist handling or a crane.

How quickly are in-stock orders dispatched?

In-stock orders are dispatched within 48 business hours, excluding weekends and public holidays. Dispatch is not the same as final delivery time.

Where are the Spas Wholesale warehouses?

Spas Wholesale operates five Australian warehouse locations in QLD, VIC, SA, NSW and WA. Free warehouse pickup is available by arrangement.

Do you have showrooms?

Spas Wholesale uses a direct online sales model supported by five Australian warehouses and does not operate a traditional retail showroom network.

What warranty applies?

Spas Wholesale spa pools and swim spas are backed by a Lifetime Structural Warranty covering frame structural integrity. Separate warranty periods and conditions apply to components. View current warranty information.

What controls and acrylic do you use?

Controls and shell materials vary by model. Many current models publish USA Balboa controls, while selected models publish Imported U.S. Lucite® Acrylic. Other products publish different constructions. Check the exact live product specification and the Materials & Controls Evidence Guide.

How should I maintain spa water?

Maintain filtration, sanitiser and water balance according to the spa manual and exact water-care products being used. There is no single chemical dose or maintenance interval that applies to every spa.

What safety rules should I check before installation?

Pool/spa barrier, electrical and installation requirements vary by state, territory, local authority and installation type. Check the rules that apply to your property and use appropriately qualified trades where required.

Where should I check the current price?

The live Shopify product variant price is the current source. Browse Spa Pools and Swim Spas.

Need Help?

Call 1300 185 338 or email info@spaswholesale.com.au.

Updated: 25 August 2026.