All Spas Wholesale Spas are backed by nationwide support under warranty provided (See Warranty) in areas reachable by a service Technician. In the case of a unit that is out of reach of a local service technician there may be travel charges additional.
For warranty or any repairs, all units must have the equipment under the spas accessible for the service technicians. It is the customers responsibility to make sure this is possible, for warranty repairs.
Due to that fact that we are selling these though a national dealership network we are proud to say that most parts and components for our spas are held locally.
The warranty Period commences on the date of delivery and covers defective materials and workmanship.
Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the good fail to be of acceptable quality and the failure does not amount to major failure. The following warranty is offered by Spas Wholesale ABN 636 073 777 in addition to the guarantees provided under Australian Consumer Law in relation to Spas Wholesale (“Products”) purchased from Spas Wholesale. This additional warranty applies subject to the conditions and exclusions below and in addition to any compulsory statutory warranties which may apply to this product
Spas Wholesale Warrants the structure of the shell against loss of water caused by defects in the workmanship and Material for a period of 5 Years.
Spas Wholesale warrants against loss of water through the acrylic spa surface for a period of 5 Years. Spas Wholesale warrants the acrylic surface against Cracking, bubbling, blistering, and delamination caused by defects in workmanship. Always use the hard cover as warranty does not cover damage or discolouration cause by excessive heat or long exposure to the sun. Never use harsh chemicals directly on the surface of your spa as this can cause the shell to blister or crack and this will also no be covered by your warranty. Please make sure you are using correctly advised chemicals as spas that have received chemical abuse will not be covered under this warranty.
Spas Wholesale warrants the structure of the cabinet against failure to support the spa due to faulty workmanship and materials for 24 Months. Make sure your spa is on a flat and solid surface, as the warranty will not apply if your spa is not level.
Spas Wholesale warrants the jet faces and fittings for a period of 24 months against defects in materials and workmanship. Jet faces must be returned to your local Spas Wholesale dealer for inspection and replacement this warranty is limited to the supply of parts only.
*Approved applicants only. Fees, terms, conditions & minimum finance amount $400 apply, incl $99 Annual Fee charged on the account open date and annually on the anniversary of that date. Annual Fee must be paid in full within 90 days or it will attract interest. Minimum monthly repayment required. Interest, (charged at the Expired Promotional Rate) payable on outstanding balances after any Interest-Free Period. See skyecard.com.au for current interest rates. Only available at Skye retail partners. Credit provided by FlexiCards Australia Pty Ltd ABN 31 099 651 877 Australian Credit Licence number 247415. FlexiCards Australia is a subsidiary of FlexiGroup Limited.
Spas Wholesale warrants the spa headrests, filter cartridge(s) and hard covers against defects in materials and workmanship at the time of initial delivery.