Pick Up & Delivery

Delivery is not included in the purchase price and will need to be paid for prior to all depot deliveries. Home deliveries can be paid directly to the drivers on the day of delivery.

Spas Wholesale cannot guarantee a fixed date of delivery for any spas being sent to a local or regional depot. Home deliveries will need to be booked and confirmed directly with the drivers by the customer. All prices quoted for home deliveries are estimates only and are subject to confirmation by 3rd party. 

Spas Wholesale does not provide any transit insurance and highly recommend you consider purchasing this at your own cost.

We would like to remind all customers to obtain transit insurance, to ensure the safe arrival of their Spa or swim spa.  

Local Warehouse And Depot Collection / Pick Up

Spas Wholesale offers customers free local collection from our warehouse located in Melbourne.

It is the sole responsibility of the customer to arrange collection or delivery once the product is available at the warehouse. The collection is required within 10 days. In the event that the item is not collected within the allocated time frame. Spas Wholesale will apply a storage charge to the account. This must be paid prior to collection.

The current storage charge is 4.5% of the total order value, per month.

Customers are encouraged to speak with their sales consultant if they require long term storage solutions. Spas can be unallocated if customers do not require their orders for 10+ days. This will avoid additional charges; however, orders are then subject to stock availability and restrictions. 

All customers collecting their spa and swim spa from our warehouse and depot locations are required to unpack the spa and inspect it for any signs of physical imperfections/ damages and ensure it is the correct colour and item purchased. Failure to do so may result in any claims against damages to be rejected. All customers are required to sign an acceptance that the goods are taken in good condition.​

Depot Delivery

Spas Wholesale can ship to local depot location within our distribution network via our 3rd party providers. Fees and charges will apply, please ask us for an estimate fee.

Spas Wholesale cannot guarantee a fixed date of delivery for any spas being sent to a local depots. 

Home Delivery

Please note that spa purchase prices do not include any delivery expense. Delivery is an additional service that must be paid for.

Spas Wholesale asks customers to pay for their home delivery directly to the delivery companies or driver(s) on delivery.

Travel Expenses

We charge travel at a rate of $1.50 plus GST per km travelled in one full round trip base back to base less the allowed 50km inclusion zone when outside the designated service zone. All travel expenses should be paid directly to the approved service company completing the warranty work.