Question 1

1. Who is Spas Wholesale? What do you do?

Accepted Answer

Spas Wholesale is a company that strives to provide the Australian market with the finest spa pools at the most competitive prices through direct sales from the manufacturer. We have been manufacturing high-end luxury spas and swim spas for over 32 years, sell to more than 50 countries and serving over 800,000 families worldwide. Spas Wholesale is committed to only selecting superior products with the highest standard and newest technology the market has to offer. Offering consumers unbeatable prices and value throughout Australia by selling direct from our factory to you. Whether you want to soak in a luxurious spa, swim in a sleek swim spa, or receive a therapeutic massage in the comfort of your own home, Spas Wholesale is the best choice for you. Spend less, get more. Why pay more for mark-ups when you can save tremendous money and buy a better product direct from the manufacturer, here at Spas Wholesale. Our direct online selling method cutting out the middleman allows us to offer you the world's leading products with unmatched prices.

Question 2

2. What makes the pricing at Spas Wholesale so competitive?

Accepted Answer

Spas Wholesale offers the most competitive pricing because of our direct-to-consumer business model, which eliminates the need for middle-man and allows us to offer premium quality products at more affordable prices. As a factory-direct outlet, we can guarantee that we manufacture with the best component and latest technology available in the entire market, ensuring that each product meets our high standards for quality and durability. This direct approach not only gives us complete control over the production process but also significantly reduces overhead costs. Moreover, operating primarily as an online direct sales store further reduces our expenses by eliminating the costs associated with traditional retail, such as high rental fees and staffing costs. We pass these savings directly to our customers, offering them the best possible prices without compromising on quality. Our goal is to make high-quality spas accessible to a broader audience, ensuring that more people can enjoy the luxury and relaxation in our spas. By focusing on efficiency, quality control, and a customer-centric sales model, Spas Wholesale is able to provide exceptional value to our customers.

Question 3

3. What products do Spas Wholesale offer, and what are their quality?

Accepted Answer

Spas Wholesale has diverse ranges of portable spas and swim spas in stock ready to go from 1.6 meter up to 8 meter in size and fits for 3 to 10 people. Spas Wholesale is the largest spa and swim spa manufacturer in Asia with production workshops covering 240,000 square meters and 12 production lines. From precision engineering to cutting-edge technology, our products stand at the forefront in every aspect. Our spas & swim spas come complete with American Balboa control system and American premium acrylic sheets. In our spas, you will experience energy-efficient innovation with our unique ecoWarm™ thermal guardian technology and heating system, reducing consumption without compromising performance. Our spas also elevate your ambiance with our premium mood light system, offering unparalleled quality and suiting any setting or mood. Our intelligent fresh purification system is the ultimate solution for clean water combining Microban filter technology and ozone purification. Our unique swimming system in our swim spas is designed to make your water workout experience reach unprecedented levels. Our swim spa incorporates a propulsion system that generates a consistent, customizable current, allowing you to swim in place without hitting the pool walls. This innovative design caters to swimmers of all levels, from casual enthusiasts to professional athletes, providing a challenging yet enjoyable swimming environment. Whether you're training for endurance, improving your stroke technique, or simply enjoying a refreshing swim, our swim spa offers versatility and performance like no other. Plus, with adjustable speed settings and controls, you have the freedom to customize your swimming experience to suit your individual fitness goals and preferences. Experience the ultimate in aquatic fitness and fun with our state-of-the-art swimming system, designed to inspire and motivate you towards greater levels of wellness and vitality. Last but not least, delivering superior products is our commitment. Quality assurance is paramount to us, and every product is thoroughly tested to ensure it not only meets but exceeds the industry standards. Jump-start your relaxation journey! Within just 48 business hours of your purchase, we can organize the dispatch of your spa. Call now at 1300 SPASWS OR 1300 185 338.

Question 4

4. Do you have a showroom?

Accepted Answer

Spas Wholesale is selling online directly. Our direct online selling method cutting out the middleman allows us to offer you the world's leading products with unmatched pricesSpend less, get more. Why pay more for mark-ups when you can save tremendous money and buy a better product direct from the manufacturer here at Spas Wholesale.

Question 5

5. Do you offer finance options?

Accepted Answer

Indeed, we collaborate directly with Humm90 Finance to provide our clients with convenient financing alternatives. The humm®90 Platinum Mastercard® presents various Interest-Free options and is universally accepted wherever Mastercard is honored, both domestically and internationally. For further details, please visit our finance options page: https://www.spaswholesale.com.au/pages/finance

Question 6

6. I have an enquiry, when is a good time to call?

Accepted Answer

We take enquiries 7 days per week, even after hours you can leave a message & you will be contacted straight way. Call us on 1300 185 338

Question 7

7. What are the benefits of owning a spa?

Accepted Answer

In addition to possibly increasing property value without increasing property taxes, owning our spas has many health and lifestyle benefits, such as increased blood circulation, pain relief and more restful sleep. Experience this life-changing event for yourself and contact our sales representatives today!

Question 8

8. How can I be assured that I'm receiving a spa of the highest quality?

Accepted Answer

At Spas Wholesale, our commitment to superior quality is the top priority. We only use the top quality components in the industry such as USA Balboa control systems and USA Lucite acrylic which are known globally.ALL spas & swim spas has to go through water testing and pass more than 50 check points by our 30 years experiences quality control teams. Once the products past the all the tests, it will still go through a lot of process before delivery including drying, detailing, polishing, , cleaning, packing, and labeling.

Question 9

9. Is the product compliant with Australian Standards?

Accepted Answer

Certainly, all of our spas and swim spas are produced in compliance with Australian Standards, and meet all the required standards.

Question 10

10. What warranty is provided with my purchase from Spas Wholesale?

Accepted Answer

We proudly back our spas and swim spas with industry-leading warranties.Our comprehensive warranty includes a 20-year structural warranty, 5 years for heater replacement, plumbing, jet replacement, and shell acrylic, 2 years for pump and electrical equipment, and cabinet structural warranty, and 1 year for spa cover. For complete warranty Terms and Conditions, please visit: https://www.spaswholesale.com.au/pages/spas-wholesale-warranty

Question 11

11. What factors should I take into account before purchasing a spa?

Accepted Answer

Your spa's location should be your initial consideration, and then come to the spa size and budget. We're here to assist you. Schedule an appointment to discuss your needs, and we'll provide professional recommendations. Call us Now.

Question 12

12. How do I choose the right spas for me?

Accepted Answer

There is lots to consider in selecting the right spas for you; your height, the number of people using the hot tub on a regular basis, even down to the style of massage you’re looking for. We’ve built a huge range of spas and swim spas so we can almost guarantee the right hot tub for you is in there! Call now at 1300 SPASWS OR 1300 185 338 and we will be able to advise on the best options for you.

Question 13

13. How much does a hot tub cost to operate?

Accepted Answer

You’ll probably spend more on your daily cup of coffee. Hot tub costs can differ based on climate, model, and usage, but typical monthly electrical costs are in the $15 to $30 range. Plus, when you buy our spas that uses quality materials and the latest technology, you’ll save on maintenance, repairs, and energy costs in the long term.

Question 14

14. How many seats do i need?

Accepted Answer

This is different for each customer depending on who will be using it – a couple, family or friends. Even if there will only be two people using the spas, different options of seats will allow you to soothe different muscles.

Question 15

15. Is Spas wholesale’s spa energy efficient?

Accepted Answer

Yes. Every spa is built to Australian standards. In our spas, you will experience energy-efficient innovation with our unique ecoWarm™ Thermal Guardian technology and heating system, reducing consumption without compromising performance. We have full thermal protection from the tub to the base to the cabinet and to the cover.

Question 16

16. Is hydrotherapy important?

Accepted Answer

Hydrotherapy is the practice of using heated water for pain relief and management—and the best hot tubs promote health and wellness with hydrotherapy. Hydrotherapy is important, having the warm water massage deep into your back and all the health benefits that it gives to you. A hot tub relaxed muscles and can be used before or after exercise. As little as 20 minutes in a hot tub can help to relax tense muscles and relieve anxiety and stress. The heat of the water makes the blood vessels dilate resulting in an increase in blood circulation.

Question 17

17. What are the available sizes for the spas?

Accepted Answer

We offer an full selection of spas and swim spas, featuring options with loungers and seats, designed to groups of 3 people up to 10 people. Moreover, we provide a wide range of customize choices, ensuring you can customize your spa to match your specific preferences and desires.

Question 18

18. Is it possible for me to customize the color?

Accepted Answer

Indeed, we have a range of internal acrylic colors with a wide selection of cabinet color option, ensuring there's something to complement every home, gym, and resort. To explore the complete range of customize color options, please reach out to us, and we'll gladly provide assistance.

Question 19

19. Is it possible for me to customize the spa?

Accepted Answer

Absolutely, we offer an extensive selection of customization options for each spa, ranging from standard features like spa covers, premium mood lighting system, and speakers to premium enhancements such as cover lifter, steps, and chemical.

Question 20

20. Does the spas and swim spas come with hard cover?

Accepted Answer

All our spas and swim spas are equipped with fully insulated, lockable covers. Specifically designed to retain heat, guaranteeing warmth even during the coldest and harshest winter conditions

Question 21

21. Does the spas and swim spas purify the water?

Accepted Answer

Yes. Our unique intelligent fresh purification system is the ultimate solution for clean water, combining Microban filter technology and ozone purification. With this advanced system, we ensure that your water remains crystal clear, providing you with a refreshing experience like no other.

Question 22

22. Do you have a 10 amps plug & play spas?

Accepted Answer

We only offer 15 amps plug & play spas cable with a 15 amps plug. While there are some spa company in the market offer 10-amp spas, they often equip with smaller heaters and pumps which has poor message performance and struggling to maintain heat. therefore, we do not offer them!

Question 23

23. What are the power supply specifications for the spas and swim spas?

Accepted Answer

The power supply needed for your chosen spa will vary. Spas typically range from 15 amps to 32 amps, and occasionally up to 45 amps. While there are some 10-amp spas available, they often equip with smaller heaters and pumps which has poor message performance and struggling to maintain heat. therefore, we do not offer them! Our Plug & Play Series spas operate on 15 amps and come with a cable featuring a 15-amp plug, which can be connected to a suitable 15-amp socket. Spas and swim spas more than 15 amps generally need to be hardwired directly to the switchboard on their dedicated feed by a certified electrician or spas technician. We understand(know) that comprehending power supply requirements can be challenging. Feel free to reach out to us for expert advice at 1300 SPASWS OR 1300 185 338. We're available to assist you 7 days a week!

Question 24

24. We hear stories of some spa dealers with no spare parts in case anything goes wrong, is this true?

Accepted Answer

Indeed, the scenario you've described is a common challenge in the spa industry, especially for companies that rely on imported products. These companies face significant risks when their overseas suppliers encounter issues such as production shut down, company closures, or logistical disruptions. The consequences can range from delayed delivery times to a complete inability to provide necessary maintenance and repair services, which can severely impact customer satisfaction and loyalty.However, here at Spas Wholesale as a company that not only designs and manufactures its own spas but also maintains comprehensive inventory of all necessary spare parts. This approach ensures our customers won't face the common issues associated with lack of spare parts. Furthermore, manufacturing components in-house gives us the flexibility to ensure high quality and to innovate based on customer feedback and technological advancements.

Question 25

25. How long will it take to dispatch my spa from the time I order?

Accepted Answer

All the spas are stocked in Melbourne/Sydney/Brisbane. In most cases, spas can be dispatched within just 48 business hours of your purchase. Call now at 1300 SPASWS OR 1300 185 338.

Question 26

26. What preparations should I make prior to the delivery of my spa?

Accepted Answer

Before your new spa arrives, ensure there is clear access from the delivery truck to the chosen location. Typically transported on a small truck or trailer (check with Spas Wholesale support team for specific space requirements), the driver will try to get as close as possible to unload the spa. You should be present during delivery and provide sufficient manpower to move the spa onto the site. Check the spa dimensions; it may need to be tilted sideways to fit through narrow pathway, but you need to take into account the increased height of the spa and the trolleys used. Consider potential restrictions along the delivery route: l Width of doorways, gates, and pathwaysl Height of low trees, roof eaves, guttering, or telephone linesl Negotiating tight bends, such as 90-degree turns (measurements required)l Obstacles like meter boxes, AC units, hot water services, water/gas metersl Clearing shrubs, trees, dog kennels, BBQs, planter boxes, or woodpilesl Severe slopes that could cause difficulties.

Question 27

27. What is the suitable foundation for your spa?

Accepted Answer

For optimal support, a reinforced concrete slab with a minimum thickness of 150mm (6 inches) serves as an ideal foundation for your spa. It's important to guarantee that this base is a smooth, level surface devoid of cracks or hollows. Additionally, extending the slab at least 100mm beyond the dimensions of the spa enhances stability.

Question 28

28. Is it possible to install my spa pool indoors?

Accepted Answer

For indoor spa installation, ensure that there is an appropriate drainage system around the spa, the flooring material provides good traction even in wet conditions, and the indoor space is ventilated.

Question 29

29. What is the required amount of space around my spa?

Accepted Answer

The spa equipment is situated behind removable panels, requiring unrestricted access for servicing. If the spa is installed within a deck, access beneath the deck is recommended. Ideally, try to install the spa in a way that allows it to be easily moved or lifted from the ground. A clearance of at least 500 mm around all sides of the spa is recommended for optimal access.

Question 30

30. How much does my spas weight when filled with water (80%) ?

Accepted Answer

It depends on the model you choose. You can find the filled weight in each product page. When placing your hot tub on a raised platform, you should consider this weight plus the weight of the users at maximum capacity.

Question 31

1. Do you offer finance options?

Accepted Answer

Indeed, we collaborate directly with Humm90 Finance to provide our clientele with convenient financing alternatives. The humm®90 Platinum Mastercard® presents various Interest-Free options and is universally accepted wherever Mastercard is honored, both domestically and internationally. For further details, please visit our finance options page: https://www.spaswholesale.com.au/pages/finance

Question 32

1. How will my spa be delivered?

Accepted Answer

Spas are wrapped in protective plastic. Be sure to coordinate trash and debris removal as there will be a leftover wooden pallet and lots of wrapping materials.

Question 33

1. What level of difficulty is involved in installing a spa?

Accepted Answer

The timing of installing a spa can vary depending on individual circumstances. Typically, clients can complete the installation themselves within a few hours. There's usually no need for additional setup or plumbing.

Question 34

2. Do I need any special plumbing done for my spa or swim spa?

Accepted Answer

No, there's no need for any special plumbing to run your new spa. Simply use a garden hose to fill it up. Additionally, your spa or swim spa features an easy-to-access drain fitting, allowing you to attach a garden hose when you need to change the water.

Question 35

3. Is it necessary for my spa to be hardwired?

Accepted Answer

Whether your spa needs hardwiring depends on the specific model. Hardwiring is necessary when the power consumption exceeds 15 amps. For more details, please consult our sales representative.

Question 36

4. How do I prepare a foundation to place my spa?

Accepted Answer

You have perhaps selected a place for the new spa, either indoors or outdoors, in courtyard or on platform, the following points should be checked.○ The spa should be installed on a solid, flat, horizontal platform with good water drainage and air ventilation. The surroundings must keep dry in order to ensure the safety of the electrical components.○ Place can withstand the spa filled weight. The installation site can not be selected on the soft surface, such as sand, lawn and soft soil, etc.○ Before filling water, please remember to carry out leveling for your spa.

Question 37

5. Do I need to fence my spa and swim spa?

Accepted Answer

Although your spa is equipped with a lockable hardcover, it's important to verify with your local council authority as regulations vary across different states of Australia.

Question 38

1. What steps should be taken upon receiving your new spa?

Accepted Answer

Carefully unwrap your new spa without using sharp tools and conduct a thorough inspection for any damage. If there are signs of transit damage, consult Spas Wholesale Support Team immediately before placing your spa in its designated location.

Question 39

2. What steps should be followed when starting up your spa?

Accepted Answer

After ensuring compliance with all local and statutory requirements, you can now proceed with the startup procedure for your spa: ○ Rotate all jets to the 'on' position.○ Confirm that filter cartridges are properly installed.○ Turn on the power to the spa.○ The pump will initiate prime mode to purge any air from the system.○ Carefully follow the instructions (scan QR code on the outer cabinet of spa) for the 	initial treatment, then proceed with setting up the control system.○ Spas Wholesale Spas come equipped with the Intelligent Control System and Touch Pad. Refer to the 'User Manual' provided with your spa pool to configure the control system according to your preferences.○ Place the hardcover on your spa pool to insulate it and facilitate maximum heat retention. Incorrect placement of the hardcover will considerably lengthen the heat-up time.○ Your spa pool will now proceed to heat and filter, ready for your enjoyment.

Question 40

3. What steps should be taken to prepare and fill the spa with water before powering it up?

Accepted Answer

To ensure the highest quality standards, reliability, and long-term customer satisfaction, your Spa has pass wet testing during the manufacturing process. There may be residual water in the tub from these tests, which can be wiped away with a soft cloth. Additionally, ensure the spa is clean before you begin filling the water. Note: Do not directly fill the spa with hot water, as it may cause the thermostat to trip when the spa is powered up The right process is below:First, start by removing the side panels located where the engine bay and control equipment are situated. Ensure all pipe joints are securely tightened and valves are open. After turning off the power, place a garden hose into the spa. Now, turn on your tap and wait until the water level surpasses the highest jets inside the spa. This may take some time, depending on your water pressure. Once your spa is properly filled, check for leaks in the engine bay (equipment may have loosened during transportation) and refit the panels. Now, you can reconnect the power and enjoy your spa journey.

Question 41

4. How much water should I put in my hot tub?

Accepted Answer

Using your garden hose, fill the hot tub through the filter compartment to avoid as much as possible the chance of an airlock.Fill the tub until the water level is between the highest jet in the seats and the bottom of the headrests.You may find that if several people enter the tub that the water level will rise to more than half way up the headrests which some people may find uncomfortable and difficult to keep their heads above the waterline, if this is the case you should drain some of the water until the water level, with people in the tub, is at the bottom of the headrests again.

Question 42

5. How long does it take to fill?

Accepted Answer

It depends on your water pressure and Spa model. Usually a 6-person model will take approximately 1 hour to fill up to the minimum water line.

Question 43

6. Is plumbing installation required for a portable spa?

Accepted Answer

Plumbers are necessary only if you intend to install an external heating machine. All our spas come with pre-installed plumbing connections underneath the cabinet. However, if you purchase a Heat Pump, both a qualified electrician and plumber are required for installation.

Question 44

7. How do I control my spa?

Accepted Answer

Each spa pool is equipped with an industry-leading intelligent control system. Through the smart control panel on the hot tub, you can effortlessly adjust functions such as temperature, massage, swimming, lighting, and filtration time with peace of mind.

Question 45

8. How do I adjust my lighting?

Accepted Answer

The answer to this question depends on your spas model– in order to find out how to adjust the lighting on your hot tub, look at the user manual by visiting our manual page.

Question 46

9. How long does it take to heat up?

Accepted Answer

This can vary greatly depending on the temperature of fresh water that goes into the hot tub, the ambient air temperature and which Spa model you have (the higher the capacity of water, the longer the hot tub will take to heat up).The Spa heats the water via a circulating pump and heats up at approx. 1.5-2°C per hour. Ensuring that the spa is well insulated and that the Lid is on will also greatly help!

Question 47

10. Does ozone have an odour?

Accepted Answer

Yes, the odour of ozone can be vary ranging from mildly sweet to moderately antiseptic depending on its concentration. Our spas has balanced the ozone contents to provide maximum performance and minimum odour.

Question 48

11. Is ozone harmful?

Accepted Answer

Absolutely not! When used in the appropriate amounts for effectiveness, ozone is gentle on both humans and equipment in water. However, it's important to avoid inhaling concentrated ozone gas.

Question 49

12. Can ozone effectively eliminate bacteria?

Accepted Answer

Sure, ozone ranks as one of the most powerful and complete bactericides among all measurable elements on Earth.

Question 50

13. Can ozone effectively eliminate viruses?

Accepted Answer

Certainly. Ozone effectively kill all known viruses present in both water and air.

Question 51

14. Is it easy to drain a spa?

Accepted Answer

Simply use the drain adapter to attach a hosepipe to the spa then turn the drainage valve on to allow for the drainage of the majority of the spa's water. Any remaining water can then be tipped out from the spa. Alternatively, a Pool and Drain Pump can be used to extract the water.

Question 52

15. Can I use my spa in the winter?

Accepted Answer

Yes you can.Our spas are designed to be used all year round, with insulation and powerful heaters so they stay hot in colder weather. All Spas Wholesale models are equipped with Anti-freeze System. When the water temperature drops below 6°C, the Anti-freeze System automatically activates your pump and heater. It will continue to work for about 4 minutes until the antifreeze state is lifted. This will help prevent water and pipes from freezing so you can use your spa all year round. One of the best times to enjoy a hot tub is a cold crisp evening, the water keeps you warm and makes a fantastic contrast to the cooler air; there’s a reason saunas were invented in Finland. Please do NOT leave your spa unused, with no power, when temperatures drop below 6°C.

Question 53

16. Can I leave my spa in direct sunlight?

Accepted Answer

We strongly recommend you to position your spa in a sheltered location which will protect your hot tub from too much sunlight. If your spa is setup in direct sunlight, please let out some of the air and make sure you use the top lid when not in use.Please be aware that should any damage occur to your Spa due to sun exposure, this unfortunately will not be covered by warranty.

Question 54

17. Can i use aromatherapy oil in my hot tub?

Accepted Answer

We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the hot tub.

Question 55

18. Can I use a hot tub if I have a health condition or if I am pregnant?

Accepted Answer

People with an infectious disease should not use a spa or hot tub.The following people need to consult a doctor before using the spa:Obese persons or persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes;Pregnant women; (It is not recommended to use a hot tub during the early months of pregnancy, If you get the doctor’s permission, please always limit the spa water temperature to 38°C.Persons using medication should consult a physician before using a spa since some medication may induce drowsiness or affect the heart rate, blood pressure, or circulation.

Question 56

19. Are there any concerns with having children in the hot tub?

Accepted Answer

Children should never be allowed in the hot tub without adult supervision.

Question 57

20. Are hot tub good for skins?

Accepted Answer

Yes, hot tubs are good for your skin. Similar to soaking in a bath or sitting in a steam room, your pores will open up so that oil and dirt can be removed. Your hot tub water then works to remove these toxins which is destroyed by the minerals in the water. This will then rejuvenate your skin and makes your skin feel younger.

Question 58

21. Is it a harmful to take a baby or a toddler into a hot tub?

Accepted Answer

We would never recommend to take a baby into a hot tub. Infants and toddlers under the age of four should not be permitted in a hot tub at all as babies’ thin skin makes them more susceptible to overheating. No young child should be allowed in a hot tub until they can stand on the bottom and have their head remain completely out of the water. Children who are big enough to be in a hot tub should not use it for more than five minutes at a time. It is also recommended that young children avoid full body immersion, choosing instead to sit on “rest seats” and should not be allowed to use a hot tub unsupervised.

Question 59

22. What are the main health benefits of using your spas？

Accepted Answer

The physical wellness benefits of Spas Wholesale’s hydrotherapy are delivered through heat, buoyancy and jet massage. It can help to reduce stress and anxiety, relieves headaches, helps to burn fat faster and is even great for your skin. Our spas can boost your circulation and reduce strain on the heart, lowers blood pressure and can even help improve your sleep. A swim spa also gives you the benefit of exercise as well as relaxation.Our spas are also great if you have aching joints from injuries, arthritis or other conditions or disabilities such as fibromyalgia. The warm water and bubbles can help to soothe any aches and pains, often to lasting effect. It also has mental wellbeing benefits as you are spending time with your family and loved ones in the spas.

Question 60

1. Is spa maintenance difficult?

Accepted Answer

Not at all. Our range of hot tubs are very easy to maintain and are all supplied with a user manual with maintenance instructions to help you get the best from your purchase. Our spas are equipped with Intelligent Fresh Purification System and intelligent circulation settings, requiring minimal maintenance.

Question 61

2. There's no water flowing from the jets.

Accepted Answer

Make sure pumps are on, and all jets are fully open by turning the jet face counterclockwise. If still no water flow, check for any potential airlocks within the pump.

Question 62

3. Do the jets require cleaning over time?

Accepted Answer

Indeed, it's advisable to periodically clean your jets. Organic and inorganic materials can accumulate and clog in the jets, potentially reducing or halting the flow of water. It's recommended to inspect your jet as part of your spa's routine maintenance.

Question 63

4. How to clean massage jets?

Accepted Answer

1. Activate the spa and identify malfunctioning jets. 2. Unscrew the nozzle or jet face in a counter-clockwise direction. 3. Disassemble the nozzle by gently pulling off the cap. 4. After disassembly, you'll notice accumulated dirt causing clogging. Avoid using sharp objects to dislodge dirt; instead, use a soft toothbrush or cloth for cleaning. Be cautious not to damage any internal screens in the spa jets. 5. After thorough cleaning, reassemble the nozzle and reinstall it into the spa.6. Reactivate the spa to verify the proper functioning of the jets.

Question 64

5. What is the proper method for cleaning the surface of the spa?

Accepted Answer

Acrylic surfaces are easy to clean, as stains and dirt typically do not adhere to them. However, it's advisable to wipe down the acrylic surface with a soft, damp cloth or sponge and a non-abrasive cleaner (such as methylated spirits) after each use or as part of routine maintenance. For tougher stains, it's best to ask advice from our after sales service team regarding recommended acrylic surface cleaners. Surface scratches may occur over time. To remove these scratches, lightly rub the scratch in a circular motion using 1200 grit wet/dry sandpaper, then polish the acrylic surface with products like Brasso or car polish. Avoid prolonged exposure of the acrylic shell to direct sunlight, as this may damage the surface and potentially void the warranty. Prevent dirt and sand from entering the spa by placing a mat or footbath in entry areas, facilitating easier maintenance of the acrylic surface.

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