What warranty do Spas Wholesale products come with?

Spas Wholesale offers up to 20 years warranty on our spa pools and swim spas — one of the longest warranties in Australia. Our warranty covers the shell structure, equipment and components for specified periods. Full warranty details are available at spaswholesale.com.au/pages/spas-wholesale-warranty.

How quickly can a spa pool be delivered anywhere in Australia?

Spas Wholesale can organise dispatch within 48 business hours of purchase. With warehouse locations in Queensland (Brendale), Victoria (Altona), South Australia (Adelaide), New South Wales (Sydney), Western Australia (Perth) and Tasmania (Bridgewater), most metropolitan customers receive their spa within 7-14 business days. Contact us on 1300 185 338 for a specific delivery estimate.

Can I finance a spa pool purchase in Australia?

Yes, Spas Wholesale offers flexible finance options. Visit our finance page at spaswholesale.com.au/pages/finance or call 1300 185 338 to discuss available payment plans. Finance is available for eligible customers across Australia.

How do I maintain a spa pool in Australia?

Spa pool maintenance involves: weekly water testing and chemical balancing (pH 7.2-7.6), rinsing filters every 2-4 weeks, cleaning filters monthly, draining and refilling water every 3-4 months, and annual equipment servicing. Spas Wholesale provides comprehensive maintenance guides and our support team is available 7 days a week.

What size swim spa do I need for my backyard?

For casual swimming and fitness, a 4-5 metre single zone swim spa suits most users. For serious lap swimming, a 6-8 metre model provides a better experience. For families combining swimming and spa relaxation, a dual zone swim spa (6-8 metres) is ideal. Allow at least 1 metre clearance on all sides for access and maintenance. Contact us on 1300 185 338 for a free personalised recommendation.

1. Who is Spas Wholesale? What do you do?

Spas Wholesale is a company that strives to provide the Australian market with the finest spa pools at the most competitive prices through direct sales from the manufacturer. We have been manufacturing high-end luxury spas and swim spas for over 32 years, sell to more than 50 countries and serving over 800,000 families worldwide. Spas Wholesale is committed to only selecting superior products with the highest standard and newest technology the market has to offer. Offering consumers unbeatable prices and value throughout Australia by selling direct from our factory to you. Whether you want to soak in a luxurious spa, swim in a sleek swim spa, or receive a therapeutic massage in the comfort of your own home, Spas Wholesale is the best choice for you. Spend less, get more. Why pay more for mark-ups when you can save tremendous money and buy a better product direct from the manufacturer, here at Spas Wholesale. Our direct online selling method cutting out the middleman allows us to offer you the world's leading products with unmatched prices.

2. What makes the pricing at Spas Wholesale so competitive?

Spas Wholesale offers the most competitive pricing because of our direct-to-consumer business model, which eliminates the need for middle-man and allows us to offer premium quality products at more affordable prices. As a factory-direct outlet, we can guarantee that we manufacture with the best component and latest technology available in the entire market, ensuring that each product meets our high standards for quality and durability. This direct approach not only gives us complete control over the production process but also significantly reduces overhead costs. Moreover, operating primarily as an online direct sales store further reduces our expenses by eliminating the costs associated with traditional retail, such as high rental fees and staffing costs. We pass these savings directly to our customers, offering them the best possible prices without compromising on quality. Our goal is to make high-quality spas accessible to a broader audience, ensuring that more people can enjoy the luxury and relaxation in our spas. By focusing on efficiency, quality control, and a customer-centric sales model, Spas Wholesale is able to provide exceptional value to our customers.

3. What products do Spas Wholesale offer, and what are their quality?

Spas Wholesale has diverse ranges of portable spas and swim spas in stock ready to go from 1.6 meter up to 8 meter in size and fits for 3 to 10 people. Spas Wholesale is the largest spa and swim spa manufacturer in Asia with production workshops covering 240,000 square meters and 12 production lines. From precision engineering to cutting-edge technology, our products stand at the forefront in every aspect. Our spas & swim spas come complete with American Balboa control system and American premium acrylic sheets. In our spas, you will experience energy-efficient innovation with our unique ecoWarm™ thermal guardian technology and heating system, reducing consumption without compromising performance. Our spas also elevate your ambiance with our premium mood light system, offering unparalleled quality and suiting any setting or mood. Our intelligent fresh purification system is the ultimate solution for clean water combining Microban filter technology and ozone purification. Our unique swimming system in our swim spas is designed to make your water workout experience reach unprecedented levels. Our swim spa incorporates a propulsion system that generates a consistent, customizable current, allowing you to swim in place without hitting the pool walls. This innovative design caters to swimmers of all levels, from casual enthusiasts to professional athletes, providing a challenging yet enjoyable swimming environment. Whether you're training for endurance, improving your stroke technique, or simply enjoying a refreshing swim, our swim spa offers versatility and performance like no other. Plus, with adjustable speed settings and controls, you have the freedom to customize your swimming experience to suit your individual fitness goals and preferences. Experience the ultimate in aquatic fitness and fun with our state-of-the-art swimming system, designed to inspire and motivate you towards greater levels of wellness and vitality. Last but not least, delivering superior products is our commitment. Quality assurance is paramount to us, and every product is thoroughly tested to ensure it not only meets but exceeds the industry standards. Jump-start your relaxation journey! Within just 48 business hours of your purchase, we can organize the dispatch of your spa. Call now at 1300 SPASWS OR 1300 185 338.

4. Do you have a showroom?

Spas Wholesale is selling online directly. Our direct online selling method cutting out the middleman allows us to offer you the world's leading products with unmatched pricesSpend less, get more. Why pay more for mark-ups when you can save tremendous money and buy a better product direct from the manufacturer here at Spas Wholesale.

5. Do you offer finance options?

Indeed, we collaborate directly with Humm90 Finance to provide our clients with convenient financing alternatives. The humm®90 Platinum Mastercard® presents various Interest-Free options and is universally accepted wherever Mastercard is honored, both domestically and internationally. For further details, please visit our finance options page: https://www.spaswholesale.com.au/pages/finance

6. I have an enquiry, when is a good time to call?

We take enquiries 7 days per week, even after hours you can leave a message & you will be contacted straight way. Call us on 1300 185 338

7. What are the benefits of owning a spa?

In addition to possibly increasing property value without increasing property taxes, owning our spas has many health and lifestyle benefits, such as increased blood circulation, pain relief and more restful sleep. Experience this life-changing event for yourself and contact our sales representatives today!

8. How can I be assured that I'm receiving a spa of the highest quality?

At Spas Wholesale, our commitment to superior quality is the top priority. We only use the top quality components in the industry such as USA Balboa control systems and USA Lucite acrylic which are known globally.ALL spas & swim spas has to go through water testing and pass more than 50 check points by our 30 years experiences quality control teams. Once the products past the all the tests, it will still go through a lot of process before delivery including drying, detailing, polishing, , cleaning, packing, and labeling.

9. Is the product compliant with Australian Standards?

Certainly, all of our spas and swim spas are produced in compliance with Australian Standards, and meet all the required standards.

10. What warranty is provided with my purchase from Spas Wholesale?

We proudly back our spas and swim spas with industry-leading warranties.Our comprehensive warranty includes a 20-year structural warranty, 5 years for heater replacement, plumbing, jet replacement, and shell acrylic, 2 years for pump and electrical equipment, and cabinet structural warranty, and 1 year for spa cover. For complete warranty Terms and Conditions, please visit: https://www.spaswholesale.com.au/pages/spas-wholesale-warranty

11. What factors should I take into account before purchasing a spa?

Your spa's location should be your initial consideration, and then come to the spa size and budget. We're here to assist you. Schedule an appointment to discuss your needs, and we'll provide professional recommendations. Call us Now.

12. How do I choose the right spas for me?

There is lots to consider in selecting the right spas for you; your height, the number of people using the hot tub on a regular basis, even down to the style of massage you’re looking for. We’ve built a huge range of spas and swim spas so we can almost guarantee the right hot tub for you is in there! Call now at 1300 SPASWS OR 1300 185 338 and we will be able to advise on the best options for you.

13. How much does a hot tub cost to operate?

You’ll probably spend more on your daily cup of coffee. Hot tub costs can differ based on climate, model, and usage, but typical monthly electrical costs are in the $15 to $30 range. Plus, when you buy our spas that uses quality materials and the latest technology, you’ll save on maintenance, repairs, and energy costs in the long term.

14. How many seats do i need?

This is different for each customer depending on who will be using it – a couple, family or friends. Even if there will only be two people using the spas, different options of seats will allow you to soothe different muscles.

15. Is Spas wholesale’s spa energy efficient?

Yes. Every spa is built to Australian standards. In our spas, you will experience energy-efficient innovation with our unique ecoWarm™ Thermal Guardian technology and heating system, reducing consumption without compromising performance. We have full thermal protection from the tub to the base to the cabinet and to the cover.

16. Is hydrotherapy important?

Hydrotherapy is the practice of using heated water for pain relief and management—and the best hot tubs promote health and wellness with hydrotherapy. Hydrotherapy is important, having the warm water massage deep into your back and all the health benefits that it gives to you. A hot tub relaxed muscles and can be used before or after exercise. As little as 20 minutes in a hot tub can help to relax tense muscles and relieve anxiety and stress. The heat of the water makes the blood vessels dilate resulting in an increase in blood circulation.

17. What are the available sizes for the spas?

We offer an full selection of spas and swim spas, featuring options with loungers and seats, designed to groups of 3 people up to 10 people. Moreover, we provide a wide range of customize choices, ensuring you can customize your spa to match your specific preferences and desires.

18. Is it possible for me to customize the color?

Indeed, we have a range of internal acrylic colors with a wide selection of cabinet color option, ensuring there's something to complement every home, gym, and resort. To explore the complete range of customize color options, please reach out to us, and we'll gladly provide assistance.

19. Is it possible for me to customize the spa?

Absolutely, we offer an extensive selection of customization options for each spa, ranging from standard features like spa covers, premium mood lighting system, and speakers to premium enhancements such as cover lifter, steps, and chemical.

20. Does the spas and swim spas come with hard cover?

All our spas and swim spas are equipped with fully insulated, lockable covers. Specifically designed to retain heat, guaranteeing warmth even during the coldest and harshest winter conditions

21. Does the spas and swim spas purify the water?

Yes. Our unique intelligent fresh purification system is the ultimate solution for clean water, combining Microban filter technology and ozone purification. With this advanced system, we ensure that your water remains crystal clear, providing you with a refreshing experience like no other.

22. Do you have a 10 amps plug & play spas?

We only offer 15 amps plug & play spas cable with a 15 amps plug. While there are some spa company in the market offer 10-amp spas, they often equip with smaller heaters and pumps which has poor message performance and struggling to maintain heat. therefore, we do not offer them!

23. What are the power supply specifications for the spas and swim spas?

The power supply needed for your chosen spa will vary. Spas typically range from 15 amps to 32 amps, and occasionally up to 45 amps. While there are some 10-amp spas available, they often equip with smaller heaters and pumps which has poor message performance and struggling to maintain heat. therefore, we do not offer them! Our Plug & Play Series spas operate on 15 amps and come with a cable featuring a 15-amp plug, which can be connected to a suitable 15-amp socket. Spas and swim spas more than 15 amps generally need to be hardwired directly to the switchboard on their dedicated feed by a certified electrician or spas technician. We understand(know) that comprehending power supply requirements can be challenging. Feel free to reach out to us for expert advice at 1300 SPASWS OR 1300 185 338. We're available to assist you 7 days a week!

24. We hear stories of some spa dealers with no spare parts in case anything goes wrong, is this true?

Indeed, the scenario you've described is a common challenge in the spa industry, especially for companies that rely on imported products. These companies face significant risks when their overseas suppliers encounter issues such as production shut down, company closures, or logistical disruptions. The consequences can range from delayed delivery times to a complete inability to provide necessary maintenance and repair services, which can severely impact customer satisfaction and loyalty.However, here at Spas Wholesale as a company that not only designs and manufactures its own spas but also maintains comprehensive inventory of all necessary spare parts. This approach ensures our customers won't face the common issues associated with lack of spare parts. Furthermore, manufacturing components in-house gives us the flexibility to ensure high quality and to innovate based on customer feedback and technological advancements.

25. How long will it take to dispatch my spa from the time I order?

All the spas are stocked in Melbourne/Sydney/Brisbane. In most cases, spas can be dispatched within just 48 business hours of your purchase. Call now at 1300 SPASWS OR 1300 185 338.

26. What preparations should I make prior to the delivery of my spa?

Before your new spa arrives, ensure there is clear access from the delivery truck to the chosen location. Typically transported on a small truck or trailer (check with Spas Wholesale support team for specific space requirements), the driver will try to get as close as possible to unload the spa. You should be present during delivery and provide sufficient manpower to move the spa onto the site. Check the spa dimensions; it may need to be tilted sideways to fit through narrow pathway, but you need to take into account the increased height of the spa and the trolleys used. Consider potential restrictions along the delivery route: l Width of doorways, gates, and pathwaysl Height of low trees, roof eaves, guttering, or telephone linesl Negotiating tight bends, such as 90-degree turns (measurements required)l Obstacles like meter boxes, AC units, hot water services, water/gas metersl Clearing shrubs, trees, dog kennels, BBQs, planter boxes, or woodpilesl Severe slopes that could cause difficulties.

27. What is the suitable foundation for your spa?

For optimal support, a reinforced concrete slab with a minimum thickness of 150mm (6 inches) serves as an ideal foundation for your spa. It's important to guarantee that this base is a smooth, level surface devoid of cracks or hollows. Additionally, extending the slab at least 100mm beyond the dimensions of the spa enhances stability.

28. Is it possible to install my spa pool indoors?

For indoor spa installation, ensure that there is an appropriate drainage system around the spa, the flooring material provides good traction even in wet conditions, and the indoor space is ventilated.

29. What is the required amount of space around my spa?

The spa equipment is situated behind removable panels, requiring unrestricted access for servicing. If the spa is installed within a deck, access beneath the deck is recommended. Ideally, try to install the spa in a way that allows it to be easily moved or lifted from the ground. A clearance of at least 500 mm around all sides of the spa is recommended for optimal access.

30. How much does my spas weight when filled with water (80%) ?

It depends on the model you choose. You can find the filled weight in each product page. When placing your hot tub on a raised platform, you should consider this weight plus the weight of the users at maximum capacity.

1. Do you offer finance options?

Indeed, we collaborate directly with Humm90 Finance to provide our clientele with convenient financing alternatives. The humm®90 Platinum Mastercard® presents various Interest-Free options and is universally accepted wherever Mastercard is honored, both domestically and internationally. For further details, please visit our finance options page: https://www.spaswholesale.com.au/pages/finance

1. How will my spa be delivered?

Spas are wrapped in protective plastic. Be sure to coordinate trash and debris removal as there will be a leftover wooden pallet and lots of wrapping materials.

1. What level of difficulty is involved in installing a spa?

The timing of installing a spa can vary depending on individual circumstances. Typically, clients can complete the installation themselves within a few hours. There's usually no need for additional setup or plumbing.

2. Do I need any special plumbing done for my spa or swim spa?

No, there's no need for any special plumbing to run your new spa. Simply use a garden hose to fill it up. Additionally, your spa or swim spa features an easy-to-access drain fitting, allowing you to attach a garden hose when you need to change the water.

3. Is it necessary for my spa to be hardwired?

Whether your spa needs hardwiring depends on the specific model. Hardwiring is necessary when the power consumption exceeds 15 amps. For more details, please consult our sales representative.

4. How do I prepare a foundation to place my spa?

You have perhaps selected a place for the new spa, either indoors or outdoors, in courtyard or on platform, the following points should be checked.○ The spa should be installed on a solid, flat, horizontal platform with good water drainage and air ventilation. The surroundings must keep dry in order to ensure the safety of the electrical components.○ Place can withstand the spa filled weight. The installation site can not be selected on the soft surface, such as sand, lawn and soft soil, etc.○ Before filling water, please remember to carry out leveling for your spa.

5. Do I need to fence my spa and swim spa?

Although your spa is equipped with a lockable hardcover, it's important to verify with your local council authority as regulations vary across different states of Australia.

1. What steps should be taken upon receiving your new spa?

Carefully unwrap your new spa without using sharp tools and conduct a thorough inspection for any damage. If there are signs of transit damage, consult Spas Wholesale Support Team immediately before placing your spa in its designated location.

Spa & Swim Spa FAQs Australia | Spas Wholesale

Name: Spas Wholesale
Telephone: 1300 185 338

Frequently Asked Questions — Spa Pools & Swim Spas Australia

Got questions about buying a spa pool or swim spa in Australia? With 40+ years of industry experience and 35+ years of manufacturing expertise, Spas Wholesale has the answers. Browse our most common questions below.

Buying Questions

What is the cheapest spa pool in Australia?

Spas Wholesale offers some of Australia's most affordable spa pools through our factory-direct model. Our entry-level spa pools start from around $5,000-$8,000 AUD for smaller models, with full-size family spas from $10,000-$20,000. Because we sell direct from factory, our prices are typically 30-40% lower than traditional spa retailers for equivalent quality — with up to 20-year warranty included.

How much does a swim spa cost in Australia?

Swim spa prices in Australia range from approximately $12,000 to $45,000 AUD depending on size and features. Single zone swim spas (4-5 metres) typically cost $12,000-$22,000, while dual zone swim spas (6-8+ metres) range from $20,000-$45,000. At Spas Wholesale, factory-direct pricing means significant savings compared to retail.

Why buy factory direct instead of from a showroom?

Buying factory direct from Spas Wholesale eliminates retail markup, franchise fees and showroom overhead — typically saving 30-40% compared to purchasing through a traditional retailer. With 40+ years of industry experience and 35+ years of manufacturing expertise, we deliver the same or better product at factory prices, with full support and warranty included.

Can I finance a spa pool purchase?

Yes, Spas Wholesale offers flexible finance options. Visit our finance page or call 1300 185 338 to discuss available payment plans.

Product Questions

What is the difference between a spa pool and a swim spa?

A spa pool (hot tub) is designed for relaxation and hydrotherapy, seating 2-10 people with massage jets. A swim spa is larger (4-8+ metres) with powerful swim jets that create a current for resistance swimming, plus hydrotherapy seating. Swim spas combine a lap pool and spa in one unit — ideal for fitness, rehabilitation and family use.

What is the difference between a single zone and dual zone swim spa?

A single zone swim spa has one temperature throughout. A dual zone swim spa has two separate sections — a cooler swimming area (28-30°C) with powerful swim jets, and a warmer spa section (35-40°C) with hydrotherapy jets. Dual zone is ideal for families wanting both exercise and relaxation simultaneously.

What control system do your spas use?

All Spas Wholesale spa pools and swim spas use American Balboa control systems — the industry-leading standard trusted by premium spa manufacturers worldwide, with smartphone connectivity options.

Are Spas Wholesale spa pools energy efficient?

Yes. Our spas feature proprietary ecoWARM thermal guardian technology, high-density insulation and energy-efficient pumps that minimise running costs year-round.

Warranty & Support

What warranty do your products come with?

Spas Wholesale offers up to 20 years warranty on spa pools and swim spas — one of the longest warranties available in Australia. See full details at our warranty page.

Delivery Questions

How quickly can a spa be delivered?

We organise dispatch within 48 business hours of purchase. With warehouse locations in QLD, VIC, NSW, SA, WA and TAS, most metropolitan customers receive their spa within 7-14 business days.

Does Spas Wholesale deliver to all Australian states?

Yes — we deliver to all Australian states and territories. With 6 warehouse locations across the country, we ensure fast delivery to any Australian address.

Maintenance Questions

How do I maintain my spa pool?

Weekly water testing and chemical balancing, rinsing filters every 2-4 weeks, monthly deep filter cleaning, draining and refilling every 3-4 months, and annual equipment servicing. Our team is available 7 days a week for maintenance support.

Still have questions? Call us on 1300 185 338 (Mon-Fri 9am-9pm, Sat-Sun 9am-3pm) or get a free quote online.

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