Frequently Asked Questions — Spa Pools & Swim Spas Australia
Frequently Asked Questions — Spa Pools & Swim Spas Australia
Can’t find your answer below? Call our team on 1300 185 338 (Mon–Fri 9am–9pm, Sat–Sun 9am–3pm) or email info@spaswholesale.com.au.
Buying & Pricing
How much does a spa pool cost in Australia?
Our spa pools start from $4,790 for a compact 3-person Plug & Play model, through to $12,790+ for large premium hardwired spas. Swim spas start from $13,390. All prices include no middlemen and no showroom markup. Browse our full spa pool range.
What is the difference between a spa pool and a hot tub?
In Australia, "spa pool" and "hot tub" refer to the same product — a heated, jetted tub for relaxation and hydrotherapy. We use "spa pool" as the standard Australian term. Our range includes models from 3 to 8+ persons.
What is the difference between a spa pool and a swim spa?
A spa pool is designed primarily for relaxation and hydrotherapy, typically 2m x 2m in size. A swim spa is larger (3.9m–6m+) and includes a powerful swim current that allows you to swim continuously in place. Some swim spas (like our Hydro Swim dual-zone) combine both a swim lane and a dedicated spa zone.
Do you offer finance?
Yes — finance options are available for eligible customers. Call 1300 185 338 to discuss finance options for your purchase.
Why are your prices lower than other spa retailers?
Spas Wholesale stocks products across 6 Australian warehouses and sells without the middleman — eliminating showroom costs, franchise fees, and retail markup. Our prices are typically 30–40% lower than comparable retail products.
Delivery & Installation
How long does delivery take?
We dispatch within 48 hours of purchase from our nearest warehouse. Delivery to most Australian metro areas takes 2–5 business days. We have 6 warehouses across Australia — in Queensland, Victoria, NSW, South Australia, Western Australia, and Tasmania.
Do I need a concrete slab?
Yes — we recommend a solid, level 100mm reinforced concrete slab for all models. The slab must be able to support the weight of the spa when full of water (typically 1,500–4,000kg depending on model). A timber deck may be suitable for smaller Plug & Play models if structurally rated — consult a builder.
Do I need an electrician?
Plug & Play models connect to a standard 15AMP household power outlet — no electrician required. Hardwired models require a licensed electrician to install a dedicated 32AMP circuit. Budget $300–$600 for electrical installation in most Australian cities.
Can you deliver to regional areas?
Yes — we deliver Australia-wide including regional areas. Delivery timeframes and costs may vary for remote locations. Call 1300 185 338 to confirm delivery to your specific location.
Running Costs & Maintenance
How much does a spa pool cost to run per month?
A well-insulated spa pool typically costs $80–$150 per month to run in Australia, depending on your climate, usage, and electricity rate. Our full-foam ecoWARM™ insulation significantly reduces heat loss and running costs. Brisbane and Perth homeowners typically pay less ($60–$100/month); Melbourne and Canberra homeowners may pay more ($100–$150/month).
How often do I need to change the water?
We recommend changing your spa water every 3–4 months, depending on usage and water quality. Regular chemical maintenance (pH, alkalinity, sanitiser) between water changes keeps your spa clean and safe.
What chemicals do I need?
You’ll need a basic spa chemical kit including: pH balancer, alkalinity increaser, chlorine or bromine sanitiser, and shock treatment. We recommend testing your water 2–3 times per week. Our team can advise on the right chemical routine for your model.
Warranty & Support
What warranty do your spa pools come with?
All Spas Wholesale spa pools and swim spas come with an industry-leading life-time structural warranty — the strongest coverage available in Australia. Call 1300 185 338 for full warranty details on your specific model.
What if I have a problem after delivery?
Our Australian-based customer support team is available 7 days a week (Mon–Fri 9am–9pm, Sat–Sun 9am–3pm). Call 1300 185 338 or email admin@spaswholesale.com.au for technical support and after-sales assistance.
Still Have Questions?
Call our friendly team on 1300 185 338 or email info@spaswholesale.com.au. We’re here to help you find the perfect spa for your home.
